FAQ
SHIPPING
What is the delivery time?
We ship worldwide. Orders are processed within 1–2 business days, and shipping times vary by region:
- Europe: 2–5 business days
- US & Canada: 4–7 business days
- Rest of the world: 5–10 business days
Do I pay duties or taxes?
For orders within the EU, VAT is included in the price. For international orders, duties or taxes may apply depending on your country’s regulations.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with your tracking information.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible at info@arumeda.com with your order number and the correct details.
RETURNS
Can I return or exchange my order?
Yes. We accept returns and exchanges within 14 days of delivery, as long as the item is unused, in original condition, and in its packaging.
How do I start a return?
Contact us at info@arumeda.com with your order number, and our team will guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer. If the item is faulty or damaged, we will cover the cost.
When will I receive my refund?
Once we receive and inspect your return, your refund will be issued within 5–7 business days to your original payment method.
What if my item is damaged or faulty?
If you receive a damaged or defective item, contact us immediately at info@arumeda.com. We will send a replacement at no extra cost.
DELIVERY TIME
How long does delivery take?
Orders are processed within 1–2 business days. Delivery times depend on your location and are shown above.
Can delivery take longer?
In some cases, delivery may take longer due to customs or high demand periods.
PAYMENTS
Which payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay or Google Pay where available.
Is it safe to pay on your website?
Yes. All payments are processed securely using encrypted technology.
GUARANTEES
What if I’m not satisfied with my order?
You can return your order within 14 days of delivery. For assistance, contact info@arumeda.com.
What if there is an issue with my order?
If something is wrong with your order, contact us at info@arumeda.com and we will resolve it as quickly as possible.
Are your products made to last?
Yes. Our products are designed for daily use and built with durable, high-quality materials.